Cancellation & Refund Policy

If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 4 days of delivery by emailing

You may cancel any order before the dispatch of the item has taken place. Or else you may call us at (+91) 999-088-3714 or email us at to initiate cancellation.

The Platform retains the right to cancel any order placed by you, at its sole discretion and shall intimate you of the same by way of an email/SMS. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.

Damages and issues

Please inspect your order upon receipt. Contact us immediately but no later than 4 (four) days if the item is defective, damaged or if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.

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